FAQ's


Need help with your order or have a question about one of our products? Please get in touch with our support team.

Our customer support is available everyday. Average answer time: 1-2 business days.
Are your toys safe for my pet?
How do I choose the right toy for my pet?
Can I return or exchange toys if my pet doesn’t like them?
How can I clean my pet’s toys?
How can I contact Paws & Play?

FREE SHIPPING

Free shipping on all US order or order above $100

SUPPORT 24/7

Contact us 24 hours a day, 7 days a week

14 DAYS RETURN

Simply return it within 14 days for an exchange.

100% PAYMENT SECURE

We ensure secure payment with PEV