Delivery Information

Standard Delivery: 4 Working Days
Express Delivery: 3 Working Days
Priority Delivery: 2 Working Days

Delivery Policy
Company Name: Paws & Play

Some delivery options are unavailable for certain areas/products.

Large format items that weigh less than 25kg may not be safely shipped via some services.

Sample orders are sent via Royal Mail or by Courier service.
Only 1 sample per product per customer and/or household is allowed for free delivery.
Placing multiple sample orders using different names and/or addresses (e.g., to friends/neighbors) is not allowed for free delivery; such orders will be canceled and refunded.
Additional delivery charges may apply when ordering other products with samples.
Certain areas may be limited to 2kg total weight for free sample delivery. Additional charges may apply if weight exceeds 2kg.

Orders up to 25kg are wrapped, packed, and sent out by a courier service.
All deliveries require a delivery date to be selected at checkout.

Orders over 25kg will be packed at our discretion either via a boxed courier service or packed and wrapped onto pallets, delivered, and offloaded using a pallet truck.
Please ensure you make prior arrangements for placement and storage.
All deliveries require a delivery date to be selected at checkout (excluding samples).

All deliveries require a date for delivery to be selected at checkout.

Delivery Days/Hours are Monday-Friday and do not include weekends.
To be eligible for some services, orders must be placed before 1 PM.
Any order placed after 1 PM will be processed the following working day.
Some postcodes are liable to pay an extra delivery charge.

For further questions or assistance, feel free to contact us! 🐾📦